Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


We accept VISA, Master Cards, Amex, Maestro, iDeal, Shop Pay, Bancontact, Apple Pay, Google Pay and PayPal for Express Checkout.

If you would like to add items to your existing order, please place an additional order.
For The Security of our Customers We do not store your credit card information and cannot process changes made after the order is placed.


Yes you can, cancellations must be made within 24 hours of order placement. Send us an e-mail to and let us know why you would like to cancel the order. All refunds will be processed within 24-48 hours of order cancellation.

Of course. We offer an extended 30 day guarantee! 

If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond in 3 days or less!


Average arrival time is 30 days after dispatch. If we are experiencing a high volume of orders, delivery time is up to 49 days.

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 1 to 4 Weeks.  Please consider any holidays that might impact delivery times. 

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at We would be glad to help you at any time!